POLICIES

ALL APPOINTMENTS ARE SUBJECT TO CANCELLATION IF ANY POLICY IS VIOLATED. IF YOU HAVE ANY QUESTIONS PERTAINING TO BOOKING PLEASE REACH OUT TO ME.

location

for new clients, exact location will be sent out via text message to the phone number on file 24 hours prior to your appointment (or sooner if booked same day). my calendar is based in norfolk, virginia and washington, dc. therefore, please be sure to select the correct location when booking. if you select the incorrect location a cancellation fee will be charged to your card on file. the cancellation fee will be 50% of the total cost of the service booked.

payments

svs nail studio currently accepts all major credit cards, apple pay, and cash only. cash app, zelle, venmo, and checks are not acceptable forms of payment. these forms of payment may be used to add a tip to your service.

guests

no children or guests are permitted to accompany you during your appointment for any reason.

cancellation or no call no show

24 hour notice is required for all appointment cancellations. if your appointment is canceled outside of that 24 hour window a cancellation fee will be charged to your card on file and you will have to rebook online. the cancellation fee will be 50% of the total cost of the service booked.

first time clients: if you book an appointment but no call no show you will not be eligible to book a future appointment. in addition, a cancellation fee equal to 50% of the total service booked will be charged to your card on file.

punctuality

please show up exactly on time for your appointment. not early and not late. there is a specific amount of time allotted to every client to ensure the quality of each service. this includes service time as well as any time needed to properly clean and disinfect my work station, implements, and surrounding areas. if you arrive early i will not be able to take you sooner than your scheduled time.

if you are going to be late please communicate that with me via text or phone call as a common courtesy. i will still accept your appointment without a cancellation penalty so long as it does not interfere with my bookings for the remainder of the day.

ALL CLIENTS WILL RECEIVE A 15 MIN GRACE PERIOD FOR SCHEDULED APPOINTMENTS.  IF YOU ARRIVE AFTER THAT 15 MIN WINDOW AND I CANNOT ACCEPT YOUR APPOINTMENT DUE TO IT INTERFERING WITH MY BOOKINGS FOR THE REMAINDER OF THE DAY, YOUR APPOINTMENT WILL BE CANCELLED AND YOU WILL HAVE TO REBOOK ONLINE. IN ADDITION, A CANCELLATION FEE WILL BE CHARGED TO YOUR CARD ON FILE. THE CANCELLATION FEE WILL BE 50% OF THE TOTAL COST OF THE SERVICE BOOKED

sick/illness

do not come to your appointment if you are exhibiting any symptoms of a cold, flu, covid-19 etc. when you show up sick to your appointment you are putting me and everyone in the building at risk. if you are feeling under the weather please reach out to me directly so that we can reschedule you.

no rushed work

please keep in mind that an average appointment time is 2-5 hours. i do not recommend making any additional appointments (beauty maintenance, doctors appts. etc) on the same day, as your end time may run over (especially when booking nail art). please book the appropriate nail art tier and again anticipate that additional time may be needed. if you have questions about what nail art tier to book please text or dm me reference photos.